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Summary
Experienced writer, editor and developer of online and print communications. Expert at making complex information clear.
Professional Highlights
Technical Communication specialist since 1984. Independent consultant (full or part-time)
since 1986. Founded Guidance Communications Inc., 1996.
Designed and wrote numerous user guides, technical manuals, and classroom training guides.
Designed and developed many context and hypertext help systems. Established standards for online information for several organizations. Designed and coded many iterations of commercial and educational web sites. Designed, scripted, and developed web-based and computer-based training and multimedia demonstrations.
Wrote concise and persuasive marketing copy for technology products and services, including brochures, web pages, press releases, direct mail, magazine ads and white papers.
Information Mapping expert. Certified instructional designer. Conversant with corporate and U.S. Government documentation standards. Experienced webmaster. Presenter at industry conferences. Published science fiction author.
Recent Experience
Unisource Worldwide, 2007-Present. Created Help, internal marketing materials and web-based training for a B2B eCommerce site. Tools: Word, RoboHelp, JavaScript, Adobe Captivate.
PossibleNOW, 2007-Present. Consulted on design and requirements definition for web portals and web-based applications. Wrote specifications, white papers, and technical marketing documents.
Digital Insight, an Intuit company, 2005-Present. Wrote technical documentation for installing and configuring server-based software. Developed user documentation and help for Internet banking applications. Designed and conducted a usability audit and wrote resulting User Interface Standards. Tools: FrameMaker, Word, RoboHelp, Acrobat, Visio, SnagIt, PowerPoint, Excel.
Tridia Corporation, 2003-2007. Created technical documentation and HTML-based help for Windows and UNIX software. Designed and developed web-based documentation. Tools: RoboHelp, Microsoft Word, Adobe Acrobat, PaintShop Pro, HTML.
The Home Depot, Enterprise Data Warehouse, 2004-2005. Designed and developed web-based training and user guides for enterprise reporting software. Wrote system documentation for technical audiences and internal communications for management. Implemented and managed an online collaboration environment. Tools: Microsoft Word, Visio, PowerPoint. Adobe Acrobat, PaintShop Pro, Qarbon Viewlet Builder.
CADNET/eQuorum Corporation, 1996-2003. Led a team of three writers in the design and development of documentation, training, and help for network and Internet-based applications. Redesigned all classroom training and created first generation online training modules. Created multimedia product demos. Developed and managed corporate web site, including client- and server-side scripting and system administration. Tools: RoboHelp, Microsoft Word, Adobe Acrobat, PaintShop Pro, HTML, JavaScript, Dreamweaver, DemoShield, Flash.
Claret Capital, 2003. Developed a demonstration web site for this financial services firm. Tools: PaintShop Pro, HTML, JavaScript.
MedQuist, 2003. Developed a CD ROM-based demo to assist the client's sales force in presenting the features and benefits of a medical document management system. Tools: PaintShop Pro, DemoShield.
Platforms
Internet/Intranet. Microsoft Windows. Microsoft Internet Information Server (IIS). Apache Web Server. Linux/UNIX. Microsoft SQL Server. Oracle.
Tools
Microsoft Word, RoboHelp, HTML-based Help, Acrobat, FrameMaker, Pagemaker, Dreamweaver, Flash, Captivate, Homesite, FrontPage, JavaScript, Active Server Pages, DemoShield, Qarbon Viewlet Builder, PaintShop Pro, Fireworks, SnagIt, Corel Draw!, PowerPoint, Visio, Excel, Microsoft Project, Access.
Application Areas
Banking, accounting, human resources (personnel, benefits, and payroll), networking and telecommunications, manufacturing, ERP/SAP, EDW, facilities procurement, document management, construction cost estimating, CAD, text retrieval, legal, project scheduling.
Employment History
Independent Consultant, 1996 - Present.
Senior Information Designer, Documentation Team Leader, Dun & Bradstreet Software, 1993 - 1996.
System Documentation Specialist, Building Systems Design, Inc., 1991-1993.
Freelance Technical Writer and Consultant, 1986 - 1990.
Product Information Analyst, Senior Product Information Analyst, Unisys Corporation, 1984 - 1986.
Edition Editor, TV Guide Magazine, 1979-1983.
Teaching Associate, University of Massachusetts, 1977-1978.
Education
BA in Humanities. New College, Sarasota, Florida, 1975.
MFA in English. University of Massachusetts at Amherst, 1978.
Certificate in Computer Programming and Operations. Control Data Institute, Atlanta, 1984. Graduated with honors.
Certificate in Learning Design, American Society for Training and Development
(ASTD), 2007.
Key Seminars
Writing Procedures, Policies, and Documentation, 1984. Three-day Info-Mapping Specialist Training, 1985. Information Mapping Inc.
Teaching Technical Topics, 1986. Practical Management Inc.
Low Cost Multimedia, 1994. William Horton Associates.
Effective Management Skills, 1995. Boston University.
Advanced Macromedia Flash MX with ActionScript, 2002. Macromedia Inc.
Honors
Control Data Institute, Outstanding Student Achievement Award, 1984.
Unisys Corporation, Achievement Award for Excellence, 1985.
Society for Technical Communication, Technical Publications Competition: awards for writing and editing in 1987, 1990, 1992, 1997, and 1998, including the Atlanta Chapter Best-of-Show Award. Online Communication Competition: awards for help, web development, multimedia, and web-based training in 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004.
Named Associate Fellow of the Society for Technical Communication, 2004.
Contact Guidance at 770.621.0526 or use the form on our Contact page.
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