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| Home > Clients > Testimonials |
What Our Clients (and Others) SayBuilding Systems Design has worked with Guidance Communications Inc. on a number of projects. Guidance has designed and developed user guides, reference manuals, online help, and a multimedia guided tour for our software applications. They work very well with our internal staff and have always produced exceptional work, on time and within budget. I would definitely highly recommend their services to anyone. —John R. Witherspoon, CEO, Building Systems Design, Inc.
My organization needed to tackle a very daunting issue—the need for User Interface Design Standards. Guidance Communications, with my (only) high level input, created a framework for not only standards, but re-usable tools, in the form of usability checklists. After creating that framework, which added structure and process where there was none, Guidance applied that structure by auditing all of our major products from a usability perspective. This project required a high degree of creativity, and Guidance brought that along with their proven experience, and self directed work ethic. I felt very comfortable at all times with the pace and quality of the work, and truly enjoyed the interactions throughout the project. I highly recommend Guidance for this type of work, as well as for any complex technical writing need. —David Rubini, Director of Usability, Digital Insight (NASDAQ: DGIN)
Tridia Corporation is a global provider of secure, Internet-ready, cross-platform connectivity software for remote administration, support, and collaboration. Since 2003, Tridia has outsourced the development of our technical documentation and product Help to Guidance Communications. Guidance has proven themselves consistently ready and able to meet our customers' needs for clear, concise and usable information. And, by working with Guidance, we've realized considerable cost savings over using an in-house documentation staff. I am very pleased to recommend their services. —Vince Frese, CEO, Tridia Corporation
Our customers look to us for compliance with federal and state privacy preference regulations. As such, accurate and effective communications are of paramount importance. We needed to improve the quality and effectiveness of our written communications on everything from e-mails to voluminous deliverable documents. Finally, we wanted expert advice on how effectively we communicated our value to potential customers. We called Guidance Communications. Guidance learned about our business processes and then presented relevant fundamental training to all of our managers. This was followed by focused individual training with critical writers within our organization. The results have been tremendous and our written products now are representative of the quality service our company strives to deliver. I highly recommend Guidance Communications' professional and expert services. —Ken Sponsler, General Manager Consulting & Audit Services, Guidance Communications created a CD consisting of 70 interactive exercises to reinforce the information contained in one of our textbooks. We provided exercise concepts and scripts, and Guidance provided technical advice, artwork, and Flash programming. From first contact, Jack was the consummate professional. From talking to him, it was clear that he knew his stuff, would be easy to work with, reliable, and responsive. From his samples, it was clear that the work would be of superior quality. I had no trouble choosing Guidance for the job because I was completely confident that Jack would make me look good! Jack made every deadline (even when I didn't!) and we maintained a clear, honest, consultative dialog about the progress of the project. When I asked him if a concept was workable, the answer was almost always "yes". Several times after we had decided that an idea was probably not workable, Jack later figured out how to make it work. He seemed to relish the challenge! There's not much that we could have asked from a consultant that Jack didn't deliver. I recommend Guidance enthusiastically. —Nick Desoutter, Senior Associate, LOMA Guidance Communications, Inc. consulted with eQuorum from 1997 through 2000, producing a wide variety of communications, including technical documentation, training materials, web pages, and multimedia sales demos for our products and services. Their work was always clear, effective and accurate, and earned us very favorable comments from customers. They interacted very well with people at all levels of our organization, both in implementation of projects and in generating ideas for enhancements and improvements. They are very highly productive, turning out high volume, high quality work. I enthusiastically recommend their services. —Agnes Lewis, former CEO, eQuorum Corporation Thank you for sending me your draft (User Guide). I was very impressed by its simplicity and clarity. I consider it a great achievement to be able to present to users a simple interface to a complex system, and you have accentuated those essentials any manager would need in order to drive this application and derive value from rather sophisticated inquiries and analysis. —Michael Kamfonas, Enterprise Data Warehouse Lead Architect, WordCraft has hired Guidance Communications to write and edit customer profiles and other technical marketing documents for our technology clients, including Cisco Systems. We've found Guidance's work to be consistently thorough, thoughtful, prompt, and reliable. They show unusual skill in finding just the right words for effective marketing copy. —Ruth Hartman, Principal, WordCraft They worked very well with our in-house staff and always produced quality, on-time work. I'm happy to recommend their services. —Frank B. Fortson, President & CEO, eQuorum Corporation When we were creating a marketing campaign for an IT client, we hired Guidance Communications to do the copywriting. They produced a direct mail piece and web page copy for us with quick turnaround. The subject matter was complex and technical (computer network support services), but the copy was easy-to-read and on-target. If you need help with IT technical writing, call Guidance Communications. —T.J. Sharitz, President, The Sharitz Group MedQuist is the world's leading provider of integrated medical health information services and document managment. In June 2003, we hired Guidance Communications to develop an interactive demo for our sales force. This presentation simulates one of our web-based applications and helps our sales team present its benefits to prospective customers. Guidance interacted well with our internal staff and developed the demo in three working days. They were very flexible in working within our schedule and produced excellent work for us. I'm very pleased to recommend their services. —Charlie VanHecke, Director of Training, MedQuist Thanks for taking the time to get into my copy and need to express a highly complex personal experience. Your interest, responsiveness, on point questions to unearth the right information enabled you to say what had to be said and I've been trying to say for many years. I did lots of online research to uncover the right writer. Probably received proposals from twenty or so, but I could not be more pleased with the result. —Steve Brier, Principal, Practical Growth, Inc. Guidance Communications did an excellent job for our company. We asked Jack Massa to work with four of our senior managers to improve the quality of their written communications. The four represented four different skill levels and each had a different area requiring improvement. Jack handled the assignment well. He developed individualized plans for each manager and focused each on specific concepts and techniques to address the key weaknesses. After several coaching and practice sessions, each manager came away with improved skills, an expanded writing toolkit, and greater confidence in undertaking their writing assignments. We would definitely recommend Jack and his approach and plan to use his services again. —Rick Stauffer, Chief Operating Officer, PossibleNOW Coverdell & Company hired Guidance Communications to create a User Guide for our web publishing system. They produced excellent work for us in a short time frame. The guide includes clear and complete instructions, as well as diagrams illustrating the concepts and workflow. Guidance did a great job of explaining complex material and helping our non-technical readers learn the system quickly. —Sarah Abend, Creative Director, Coverdell & Company As the FreeLance Forum's Website Manager, I've worked with Guidance Communications for several years. On a monthly basis, we rely on them to upload information to our site, including new text, PDFs, and photos. We've also worked with them on several projects to enhance site features. In every case, their work has been consistently efficient, timely, and reliable. I enthusiastically recommend their service to anyone who is looking for a great Web partner. —Steven Knapp, Web Committee Manager, The Freelance Forum Guidance Communications analyzed our site, made some great observations and made clear recommendations for our website. We will certainly use them on all our future projects. We highly recommend them. —Manuel Lopez, Marketing Director, Landlord2Landlord They are dynamite at what they do. —Charles Rieger III, Chief Technology Officer, eQuorum Corporation Jack Massa is the best marketing writer I know. —Beth Aholoa, Consultant This guy's looking for a doc writer. I told him you're the best. —Mary Menz, Copywriter and Editor The (Guidance Communications) site looks great....Interactivity is cool and compelling. Very impressive! —Patrick Cumby, President, Eden Street Software Just wanted to tell you that I visited your website and liked your online portfolio so much, that I'm recommending that my students look at it as an example. —Saul Carliner, Assistant Professor, Bentley College; ...This shows why web masters who are also language pros are a such a valuable find. Do you use that as a marketing differentiator with prospects? If not, you should. —Barbara Wilkes, Wilkes Communications Wanted to tell you again how much I thought of your presentation (on multimedia authoring) at Currents. It was well paced, well packed, and presented clearly. —Gerald Cohen, Technical Communications Consultant I was looking at our home page and it looks GREAT. Its informative as well as very attractive. Just wanted to let you know. —Rama Attaluri, Senior Software Developer, eQuorum Corporation (The Alphabet of Art) is a great site. —Pat Hickox, Docent, New British Museum of American Art I have grown up with art my whole life and know art intuitively, but needed an outline of elements that made sense to me. This site is perfect for my needs and I will definitely use it for teaching. —Jessie Kroeck, Santa Rosa, CA This is a great resource site for beginning fine art and design students and anyone else interested in understanding art from a technical perspective. —Searchopolis.com, review of the Alphabet of Art site
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